Whether it's what they intended to sell or not, ISPs, through their own marketing material, sell a connection to "the Internet", and unfortunately for them that term cannot fairly be applied to just Comcast's network anymore (though it would make for a comical court case).
If they can't provide what is advertised, specifically "Internet access", then it's false advertising and I expect, and will fight for, my money back.
Whether it's what they intended to sell or not, ISPs, through their own marketing material, sell a connection to "the Internet", and unfortunately for them that term cannot fairly be applied to just Comcast's network anymore (though it would make for a comical court case).
If they can't provide what is advertised, specifically "Internet access", then it's false advertising and I expect, and will fight for, my money back.