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> it is exceptionally common for people to not really know what the company is working towards and exactly what management wants them to do

This is exactly the phenomenon I am referring to in my comment (see sister comment on this thread level). Often no one know what management wants them to do including management themselves. The end goal is clear but how to best get there is anyones guess.




> The end goal is clear but how to best get there is anyones guess.

Surely it's the job of the team to work out how to get there? As the article states, managers are/should be facilitators, not necessarily the experts.


Yes this is true. One of the great things about having a lot of direct communication is management gets feedback from employees towards the right strategies.




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