> The #1 perk any frequent flier will tell you matters the most is having competent people who pick up the phone instantly during IRROPS (e.g. weather/flight problems). Simply using this once a year trivially pays for itself by putting you so far ahead of the regular queue I still get amazed sometimes.
I'm sorry to burst your bubble, but I get better service than you even when I don't have status. I can and do rebook my flights on my phone, with my preferred routing and timing before the rush for seats begin as other people go try and call someone or god forbid, walk up to a desk and stand in line to do it in person.
No status needed. Delta's app will definitely automatically recognize a delayed or diverted flight and allow you to rebook. It even allows you to browse flights to alternate destinations, so I have totally switched from a plane going arriving at OAK to one arriving at SFO while taxing at SLC.
Oh, I also regularly switch to better seats in the days before my flight. I switched from middle to window on my flight leaving tomorrow this morning and moved up seven rows on the return flight, all without needing to make a phone call.
I have had Delta's highest tier, and the last year was back to being a regular old Joe. Currently back at Platinum.
The difference is that when you have status, you get priority. When you call the Diamond reservation line, someone picks up _immediately_. When you're not, you can wait in a queue for hours. They do the thing where they take your number and then call you back, but still.
And while this may not always matter, other times, it can. One time, weather meant that my flight from Newark got canceled. There was still one flight out of JFK. They immediately put me in a cab they paid for, drove me over there, and put me in the front of the line so I could make the flight. It was the difference between making my appointment and not.
What you describe only works during regular operations, and it's spotty at best. 50% of the time the Android app fails at loading the seat map, for example. While Delta is considered the best IT in the business, it's still pretty atrocious - I use it multiple times per week.
You will never beat a Plat/Diamond for a confirmed seat during irrops. The problem isn't "can I rebook myself onto a plane with tons of open seats available" it's "can I bump the regular fliers from standby and get a seat on that entirely full aircraft".
Even when the app functions - it's still slower than calling the elite desk many times.
What you're describing is just normal access everyone gets. The elite fliers get even more options in the app (block the seats next to you, switch to economy comfort for free, etc.), but I guarantee you it's worthless when it all goes to shit :)
I've used it when ATL shut down. I don't know if there's a way Delta's routes can go to shit more than losing ATL and diverting flights to other entirely different airports.
And you're right. I am describing the normal access anyone can get. That's the point, elite status offerings just don't do as much as most people seem to think.
I don't know why every flier with status on this thread wants to insist to me that "it's worthless when it all goes to shit" when it clearly isn't. But I'm not surprised, 90% of fliers I know with elite status are incentivized to think they're getting something out of it that regular people can't access, even though they're saying things like how awesome it is to be able to call a phone number. Gag me with a stick, I'd rather use an app.
Y'all got it pretty bad.
(I have status sometimes too. It's nice when I have it, but I don't and won't do anything extra to get it, for me, flying without status is not that much different. It's certainly not worth being loyal to a domestic airline. The airlines we have in this country just suck. If I lived in SG or JP or even ID I'd totally go ahead and give some loyalty to an airline, SQ, ANA and Garuda are all great.)
What you don't have is priority when things go pear-shaped. That's when status matters—status passengers go to the top of the list when rebooking and have priority over others.
Flight is cancelled and there's one more nonstop that night? The platinums and 1Ks are getting that. Everyone else gets scraps.
Maybe. I usually have a confirmed ticket and seat before other folks even begin their rebooking arrangement.
I agree without status I'm totally not gonna successfully standby anything, but I successfully rebook seats all the time when the whole timetable becomes a disaster because an airport like ATL closes and incoming flights land at completely different airports. (I watched the seats fill in realtime on the app, it was nuts.)
Also while I fly in and out of some small airports now and again, for most of my destinations there's just usually gonna be a spare seat for me to hop into, especially since I'm happy to go to either SFO or OAK, never check luggage and if I ever had to, would book to either SJC or SMF in a pinch.
tl;dr: For the most part I do about as well without status as with it. Maybe you regularly encounter more problematic weather delays than I do?
I'm sorry to burst your bubble, but I get better service than you even when I don't have status. I can and do rebook my flights on my phone, with my preferred routing and timing before the rush for seats begin as other people go try and call someone or god forbid, walk up to a desk and stand in line to do it in person.
No status needed. Delta's app will definitely automatically recognize a delayed or diverted flight and allow you to rebook. It even allows you to browse flights to alternate destinations, so I have totally switched from a plane going arriving at OAK to one arriving at SFO while taxing at SLC.
Oh, I also regularly switch to better seats in the days before my flight. I switched from middle to window on my flight leaving tomorrow this morning and moved up seven rows on the return flight, all without needing to make a phone call.