It's nice to see a company treating people like adults again.
I find that pretty refreshing. I try to handle my responsibilities so maybe I don't have to rely on a corporation or the government to hold my hand. In that ideal scenario both the consumer and company can be sensible, limit pain, suffering, costs, lawsuits and so forth.
That said, in my experience the most common is the corporation not holding up to their side of the bargain. I recently had a recall on a GM vehicle I own, the car has been great. 110,000 miles and nothing extreme has happened. GM only got 90% of the way there though. I took it in for an ignition recall, they rekeyed my ignition to my driver's side door and now my keys won't work on my passenger side or trunk. They told me to pay for all new locks or take a hike. Or, they said I can use my keyless entry or carry two keys. I complain to GM corporate, they sided with the dealer as per their policy and also told me to take a hike.
The correct thing to do would have been to key it to the VIN. But they wanted to make sure they didn't have to replace my driver's side door lock, since that's the one that's most likely to be worn down. Oh, and GM's own blog on the subject has a company official stating very clearly all your locks should work with your new key. I told GM corp that and even sent a link and showed them a screenshot of it. They ignored it.
We're thrifty but we have a slightly higher than average household income. I'm a developer, she's a teacher. GM won't get another dime from me or my wife, and I like to share my recall story with others. :)
Didn't realize companies haven't been, went through a recall with a 95 Dodge Stratus back in the 90s where the rear seat belt shoulder mount was decided to be defective with regards to regulation. The disclosure sent even then went into detail about the problem and the resulting fix. In fact every recall I have seen with regards to safety is pretty explicit just so that fear isn't the reaction
I try to handle my responsibilities so maybe I don't have to rely on a corporation or the government to hold my hand.
It's all about liability. Let's say another car has the issue and actually has an accident. Now who is at fault? Should Tesla have required a recall? Should they have had a different language? Is it your fault? Are you going to admit that when the insurance company doesn't want to pay?
I find that pretty refreshing. I try to handle my responsibilities so maybe I don't have to rely on a corporation or the government to hold my hand. In that ideal scenario both the consumer and company can be sensible, limit pain, suffering, costs, lawsuits and so forth.
That said, in my experience the most common is the corporation not holding up to their side of the bargain. I recently had a recall on a GM vehicle I own, the car has been great. 110,000 miles and nothing extreme has happened. GM only got 90% of the way there though. I took it in for an ignition recall, they rekeyed my ignition to my driver's side door and now my keys won't work on my passenger side or trunk. They told me to pay for all new locks or take a hike. Or, they said I can use my keyless entry or carry two keys. I complain to GM corporate, they sided with the dealer as per their policy and also told me to take a hike. The correct thing to do would have been to key it to the VIN. But they wanted to make sure they didn't have to replace my driver's side door lock, since that's the one that's most likely to be worn down. Oh, and GM's own blog on the subject has a company official stating very clearly all your locks should work with your new key. I told GM corp that and even sent a link and showed them a screenshot of it. They ignored it.
We're thrifty but we have a slightly higher than average household income. I'm a developer, she's a teacher. GM won't get another dime from me or my wife, and I like to share my recall story with others. :)
Our next car is going to be a Tesla Model 3.