We tried Zenefits first and had a similar experience to yours. It turned out they couldn't help us get health insurance based on the number and locations of our employees. We went over the details in the first call (and subsequent emails), but it was probably 2 weeks and a handful of communications more before they said they couldn't do it.
Their payroll sync (we used Paychex at the time) seemed pretty buggy and confusing too. Support was not helpful.
Gusto's product and support have been amazing. Their phone support team has helped with some hairy issues for us.
We tried Zenefits first and had a similar experience to yours. It turned out they couldn't help us get health insurance based on the number and locations of our employees. We went over the details in the first call (and subsequent emails), but it was probably 2 weeks and a handful of communications more before they said they couldn't do it.
Their payroll sync (we used Paychex at the time) seemed pretty buggy and confusing too. Support was not helpful.
Gusto's product and support have been amazing. Their phone support team has helped with some hairy issues for us.
(I have no other connection to either company).