So true. The restaurant market is a tough nut to crack but if you manage to do it you will be very glad you stuck it out. I only disagree with e. Our churn (tripleseat.com) is less then 1%. If you provide value and have a good relationship restaurant people are very loyal and will stick with you in good times and bad. If your churn is bad try annual pricing at a discount. Restaurateurs love to negotiate and annual pricing at a discount is a win/win