It wasn't a kid though. The guy had some pedigree because he opened a chain of juice bars back in the early 2000s. He's also been in contact with Jony Ive and Bill Gates, so I'm sure his connections helped him.
It seems like the WSJ has closed the HTTP Google referer paywall loophole. I've tried a couple of browsers/OSes over the last week and I can't view any articles. TY though for the pastebin.
The trick is opening the search result link in an incognito window (if you're using Chrome). It's a pretty nutty loophole, surprised it's gone on as long as it has.
Let's assume she was getting $12 an hour to do that work. That salary is ridiculously low for the Bay Area. Granted, they are paying for health, life, and dental insurance premiums. Still, most companies in lower COL areas pay at least $12 an hour for customer service work.
How does a candidate improve on himself/herself if a company gives a stock phrase? Maybe doing a mock interview, but it's difficult to replicate the stressors associated with an interview.