Hardware has already been out for a year. Outside a custom spin by the ubuntu folks, even last years notebooks arent well supported out of the box on linux. I have a Yoga Slim 7x and I tried the Ubuntu spin out at some point - it required me to first extract the firmware from the Windows partition because Qualcomm had not upstreamed it into linux-firmware. Hard to take Qualcomm seriously when the situation is like this.
Qualcomm _does_ upstream all their firmware, but vendors usually require a firmware binary to be signed with their keys, which are burned into the SoC. As a result you cannot use Qualcomm's vanilla firmware and need to extract the original firmware as provided by the vendor, otherwise it won't load. This is an actual security feature, believe it or not. Besides, chances are it wasn't even Qualcomm's firmware, but rather Cirrus for sound or display firmware, etc.
I get the hate on Qualcomm, but you're really one LLM question away from understanding why they do this. I should know, I was also getting frustrated before I read up on this.
I get where youre coming from but I think the job of a company pushing a platform is to make it "boring". ie it should work out of the box on debian/fedora/arch/ubuntu. The platform vendor (Qualcomm) is the only one with enough sway to push the different laptop manufacturers do the right thing. This is the reason why both Intel / Windows push compliance suites which have a long list of requirmements before anyone can put the Windows / Intel logo on their device. If Qualcomm is going to let Acer / Lenovo decide if things work out of the box on linux then its never going to happen.
they did indeed have a crowdfunded tablet that went wrong in supply chain, and basically bankrupted the company. Many funders lost out. That's unfortunate, and perhaps might have been avoidable with better organisation. Absolutely it sucks. They did have a limited refund program as others have noted.
However, they do not have a continous history of not shipping. I personally owned their two previous phone handsets, both shipped. Also I've bought and run their firmwares on third party handsets, they also shipped the software.
They did offer refunds in the form of vouchers for their shop. I can understand if that's not something everyone is interested in, but it's not nothing. I made use of that successfully.
It wasnt offered to everyone. They did the whole thing by trickling out information based on batches based on when you ordered. And for the record I wasnt shipped a tablet, given a refund or offered a voucher and based on comments at the time I wasnt the only one. It was a total writeoff.
Jolla never shipped me a tablet or offered me a refund back when they were making tablets. I would strongly urge people not to pre-order from the company since they have a track record of not shipping and being extremely irresponsible in their communications when they dont ship.
Hmm, I at least received a refund on the tablet; I think half of it was paid out and half of it I opted to use as payment for Sailfish X.
An email I have stored from July 4th 2017 mentions "the tablet refund tool", so there seems to have been a concrete system for this refunding process as well. I abstractly remember something like that, though I must say my memory is shoddy and should not be trusted.
This is the last response I have from them in my inbox (Sep 24, 2015, 8:56 AM). Never heard back from them after this inspite of repeated subsequent queries
----------------
Hi,
thank you for your message.
We are sending the invites out to contributors in groups according to the chronological order of contributions. Please also note that we are slowly ramping up the deliveries, starting with a smaller group to ensure that everything works as it should, but anticipate future groups to be bigger in size. This means that we are currently unable to estimate your exact order number in the queue.
To read all the latest on the Tablet campaign, please stay tuned to the Jolla Blog. For some commonly asked questions and answers, please see our Jolla Tablet Campaign FAQs.
Thank you again for your contribution!
Sincerely,
Jolla Customer Care
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I've written Clojure professionally. It's exactly the language I had in mind when I said that it takes a week to get accustomed to. I find it a very clean and elegant language. Shame that it's dynamically typed.
Since this was a public facing mistake, will there be a post mortem including details about the blast radius, how many customers were affected and what steps are being put in place to ensure this never happens to a customer again?
Since this was a public facing mistake, will there be a post mortem including details about the blast radius, how many customers were affected and what steps are being put in place to ensure this never happens to a customer again?
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