Emacs was Amazon's first Customer Service email system:
"Shel wrote Mailman in C, and Customer Service wrapped it in Lisp. Emacs-Lisp [...] Mailman was the Customer Service customer-email processing application for ... four, five years? A long time, anyway. It was written in Emacs. Everyone loved it."
Ironically, while I was searching for that anecdote I happened upon this gem about a successor system:
"I'm only a humble customer service representative in Amazon, I really hate the email editor we use to mail the clients after they call or chat with us. This, of course, means I need to include Emacs on my workflow so I can suffer less, let's Elisp the heck out of this problem!"
"Shel wrote Mailman in C, and Customer Service wrapped it in Lisp. Emacs-Lisp [...] Mailman was the Customer Service customer-email processing application for ... four, five years? A long time, anyway. It was written in Emacs. Everyone loved it."
https://sites.google.com/site/steveyegge2/tour-de-babel
Ironically, while I was searching for that anecdote I happened upon this gem about a successor system:
"I'm only a humble customer service representative in Amazon, I really hate the email editor we use to mail the clients after they call or chat with us. This, of course, means I need to include Emacs on my workflow so I can suffer less, let's Elisp the heck out of this problem!"
https://devrant.com/rants/520714/im-only-a-humble-customer-s...