It's horrifying to me that my food safety might be left up to what is effectively a popularity contest, when there are objective criteria that can be used.
I'm not really sure how this maps on to cabs, mind.
I suppose so. The commonality was the idea of forcing display, which I can really only see being a good idea for objective measures.
The article is talking about objective measures too - the problem it's trying to address is naive customers being taken the long way round. I don't think satisfaction ratings will actually help there.
I'm not really sure how this maps on to cabs, mind.